Fix audio or video call bug

If the person you're calling can't hear or see y'all, endeavour these steps.

Step ane: Bank check your hardware

  1. Brand sure your microphone, camera, and speakers are plugged in to your reckoner and turned on (microphone isn't muted).
    • If you connect whatsoever of your hardware using USB, check if you need to install software from the device manufacturer.
  2. Brand sure other programs on your estimator aren't using your microphone, camera, or speakers.
  3. At the lesser of the video call window, make sure you've turned on the microphone or photographic camera .

Step 2: Check your Hangouts settings

  1. At the acme of your video telephone call window, click Settings Settings.
  2. Make certain the correct device is selected for each setting (change it using the Downward arrow Down arrow):

Step three: Restart your phone call and computer

  1. Exit and rejoin the video call.
  2. Restart your figurer.

Step iv: Enquire the other person to troubleshoot

If you can't run into or hear the other person, inquire them to effort the steps above.

If you're notwithstanding having problems, visit the Hangouts forum to become aid from knowledgeable people who utilise Hangouts.

Stride 5: Review Google Meet system requirements

Google Meet video calls are available in classic Hangouts. Google Meet and archetype Hangouts have different system requirements. Learn more about requirements for Google Meet.

Step 6: Report issues or ship feedback virtually Hangouts

You can send comments, suggestions, or technical bug nearly Hangouts video calls to Google.

  1. At the top of your video call window, click More More.
  2. Click Feedback.
  3. On the left, choose whether y'all want to include a screenshot. A screenshot can help with technical problems. Y'all can highlight or black out any areas of the photo.
  4. Describe your trouble. Exist equally specific equally yous can.
  5. Click Send.

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